Shipping & Returns

Introduction

Welcome to TVMOTC Used Clothing and Equipment Consignment Sale's Shipping & Returns page. We understand the importance of providing quality service to our valued customers, and that includes ensuring a smooth and reliable shipping experience, as well as a hassle-free return process. In this section, we will provide you with all the necessary information regarding our shipping policy and our easy-to-follow returns procedure. Whether you are purchasing or returning an item, we want to make it as convenient and seamless as possible.

Shipping

At TVMOTC, we believe in providing our customers with excellent shipping services to ensure timely delivery of their purchases. We partner with trusted shipping carriers to ensure your items arrive safely right at your doorstep. Here are the key details about our shipping policy:

• Shipping Costs: We offer competitive shipping rates based on the weight and dimensions of the items you purchase. Our system will calculate the shipping charges automatically during the checkout process, so you can see the exact cost before finalizing your order.
• Shipping Locations: We currently ship to customers within the United States. Unfortunately, international shipping is not available at this time. We apologize for any inconvenience this may cause.
• Processing Time: Once your order is placed, our team will work diligently to process and ship your items as quickly as possible. Please allow 1-2 business days for order processing.
• Delivery Time: The estimated delivery time depends on your location and the shipping method selected. Standard shipping usually takes 3-5 business days, while expedited options are available for faster delivery.
• Order Tracking: To keep you informed about the progress of your shipment, we provide order tracking facilities. Once your order is shipped, you will receive a tracking number via email which you can use to monitor the delivery status of your package.

Returns

We understand that sometimes an item may not meet your expectations or you may simply change your mind. Our hassle-free return policy aims to make the process easy for you. Here's what you need to know:

• Returns Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Additionally, some items may be non-returnable due to hygiene or safety reasons. Please refer to the product description or contact our customer support team for more details.
• Return Process: If you wish to return an item, we kindly ask you to contact our customer support team within 30 days of receiving your order. Our team will guide you through the return process and provide you with a return merchandise authorization (RMA) number. Please make sure to include this RMA number with your returned item.
• Return Shipping: Customers are responsible for the return shipping costs, unless the return is a result of our error or a defective item. We recommend using a trackable shipping service to ensure the safe return of your item. Once we receive and inspect the returned item, we will process your refund in accordance with our refund policy.
• Refund Policy: We strive to process refunds promptly. If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card provider's processing time.

Contact Us

If you have any further questions or need assistance regarding our shipping and returns policy, please do not hesitate to reach out to our friendly customer support team. We are here to help and ensure your shopping experience at TVMOTC Used Clothing and Equipment Consignment Sale is nothing short of excellent.

Thank you for choosing TVMOTC!