Refund Policy - TVMOTC Used Clothing and Equipment Consignment Sale
Introduction
Welcome to the Refund Policy page of TVMOTC Used Clothing and Equipment Consignment Sale, the leading eCommerce & Shopping platform specializing in high-quality, second-hand items for moms and children. We prioritize customer satisfaction and aim to provide a seamless and transparent shopping experience. This Refund Policy outlines the terms and conditions for requesting refunds on our platform.
Return Eligibility
In order to be eligible for a refund, the following conditions must be met:
- The item must be unworn, unused, and in its original condition.
- The item must be returned within 30 days from the date of purchase.
- Proof of purchase, such as the order number or receipt, must be provided.
- The item must not be listed as a non-returnable or final sale item.
It's important to note that certain items, such as personalized or intimate apparel, may not be eligible for return due to hygiene reasons. Therefore, please carefully read the product description and any specific return instructions on the item's page before making a purchase.
How to Initiate a Return
If you meet the return eligibility criteria mentioned above and would like to initiate a return, please follow the steps outlined below:
- Contact our customer support team within 30 days of receiving your item, either through our website's contact form or by calling our dedicated helpline.
- Provide your order number, product details, and a brief reason for the return.
- Wait for our customer support team to review your request and provide further instructions.
- Package the item securely, ensuring it is protected during transit.
- Send the package back to the provided return address, using a trusted shipping service with tracking capabilities.
Refund Process
Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If the item meets the return eligibility criteria and passes our inspection, a refund will be issued to your original payment method or in the form of store credits, depending on your preference.
Please note that the time taken to process a refund may vary depending on various factors, such as your bank's processing time or any potential delays caused by external payment providers. We will make every effort to process refunds as quickly as possible without compromising the accuracy and security of the transaction.
Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return initiation process mentioned above and clearly indicate your preference for an exchange. Our customer support team will assist you in finding a suitable replacement and guide you through the exchange process.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact our customer support team. We are here to help and ensure your shopping experience with TVMOTC Used Clothing and Equipment Consignment Sale is a positive one.
Thank you for choosing TVMOTC as your trusted source for high-quality, second-hand items for moms and children.
